Defining Quality in the Nanny Profession

State of the Nanny returns for its second season with a powerful conversation between host Louise Dunham, CEO of Placement Solutions, and Rachelle Teycheney, Group General Manager of Operations at Placement Solutions.
In this season opener, they explore what defines a high-quality Nanny-Educator, why rigorous recruitment matters, and how families and agencies can work together to create stable, supportive care environments in today’s changing childcare landscape.
Inside the Episode
With a decade of leadership experience in in-home care recruitment and operations, Rachelle shares practical insights into what truly makes a nanny exceptional—and how that quality is sustained through thoughtful hiring, support, and collaboration.
This episode covers:
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The core qualities of outstanding Nanny-Educators
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Why thorough vetting and screening is key to safety and success
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What families can do to retain great nannies long-term
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The post-pandemic shifts shaping the nanny workforce today
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The role of professional development in maintaining high standards
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Tips for building strong, lasting relationships between families and Nanny - Educators
About Rachelle Teycheney
Rachelle Teycheney is the Group General Manager of Operations and a part owner at Placement Solutions. Since 2010, she has helped shape the agency’s direction and impact. With a background in recruitment, operations, and sector leadership, Rachelle brings deep expertise to the evolving field of in-home care.
Why This Episode Matters
As the nanny profession becomes increasingly recognised and valued, it’s critical to define what quality looks like—and how we can support it at every level. This episode offers thoughtful guidance for anyone involved in the care of children, whether as a parent, agency leader, or professional nanny.
Listen Now
🎧 Listen on Spotify
🎧 Listen on Apple Podcasts
Season 2 of State of the Nanny continues to elevate the voices of those shaping the future of in-home care. Tune in and be part of the conversation redefining quality, one episode at a time.