Terms & Conditions of Services

Nanny/Educators

The process of finding the right Nanny/Educator starts with you providing us with an application form. From this, we can work with you to find the right Nanny/Educator for your family.

  • All our Nanny/Educators are employed by Placement Solutions, so you can rest assured you have a screened and experienced person caring for your child/ren. They will have:
    • A minimum of 3 years childcare experience
    • Working with Children’s Check
    • Ideally completed or currently working towards a Certificate III in Children's Services (as a minimum)
    • Level 2 First Aid and CPR
    • Child Protection Accredited Training
  • Our Nanny/Educators can work up to 10 hours per shift. The preferred minimum shift is 6 hours. If you need more or less than these hours please contact us, we can arrange some alternative options for you.
  • Our aim is to place the right Nanny/Educator with you the first time. Different services will have different placement processes please talk to our consultants about your service.
  • Our Nanny/Educators will provide activity plans that are age and developmentally based. Our Nanny/Educators continue to upskill each by attending professional development sessions.
  • Our Nanny/Educators and Families agree to daily handovers of 10 mins in the AM & PM and a weekly notated meeting.
  • Our Nanny/Educators have a duty of care to your child/ren so to make sure they can do this, general household duties are prohibited. The Nanny/Educator can do child-related tasks only if the child/ren is/are asleep or assisting in an educational way.

 

Our Nanny / In-Home Care (IHC) Services

Under this banner, we have various types of service:

  • Recruitment Service: we find you a Nanny/Educator and you pay us a recruitment/placement fee, equal to 10% of the Nanny/Educator's annual salary
  • Casual Service: on-call service for 4-6 plus hours
  • Temporary Service: between 1-6 months of service required
  • Permanent Service: over 6 months of service required
  • Payroll Service: a done-for-you, employ your own Nanny/Educator option. Go to: www.justfamilypayroll.com.au

These terms and conditions apply to the detailed description of our service offering provided in the Placement Solutions document “Client In-Home Care Information Booklet”.

We reserve the right to review and change the conditions of the contract every 6 months. Any changes will be notified 7 days prior in writing.

 

Family obligations (all services)

  • All bookings are final.
  • Pending the service type, you choose you may be contracted to set hours per fortnight and billed accordingly. All changed must be made in writing with at least 7 days’ notice.
  • Booked ‘contracted’ hours are billed for 52 weeks per year or length of the contract period.
  • You are liable for all service fees associated with the service you choose. All fees are non-refundable.
  • All communications, intellectual property and staffing provided to you is owned/employed by Placement Solutions and you are prohibited to use, pass on or poach.
  • You are responsible for the logging of timesheets along with the Nanny/Educator. All information must be correct and approved to ensure there is no fraudulent activity.
  • We have full professional indemnity public liability & Work Cover & insurance for all our employed Nanny/Educators. It is your responsibility to take out the appropriate insurances in your home; such as home and contents and car insurance where the Nanny/Educator is using the equipment.
  • You are responsible to maintain a safe working environment for our employee's
  • Any parties who continue on with private arrangements of care after our service period has ended or poach our employees to another service, you will be billed a 12.5% recruitment fee (including Superannuation). 
  • Hours used that are more than 38 hours per week will incur penalty rates. Hours that are outside of the award/s ordinary hours will incur penalty rates.
  • Cancellation Policy
    • cancellations less than 24 hours notice will be billed the full booking, no credits or refunds apply
    • cancellations prior to 24 hours notice of commencement will incur a $60 cancellation fee per shift/per day/per Nanny/Educator/HHM.
  • Late timesheets/hours lodged will incur a late timesheet charge of $25 per incident
  • Bounced or late payments will incur a charge of $25 per incident.

Casual Service

On-call service for 4-6 + hours.

Casual Service Fees:

  • Application Fee: $49.25 (GST inclusive) per booking.
  • Services Fees: Ordinary Hours pricing range from $42.20 - $55.50. Prices will vary depending the days and hours requested (outside ordinary hours, penalty rates, public holidays in line with the Miscellaneous Award). Speak to a consultant for a quote.
  • Direct Debit Service: This is via Ezidebit. Processed prior to placement commencement
  • Families are liable for the full fee
  • All fees are paid in advance.

Temporary Service

Between 1-6 months of service required.

Temporary Service Fees:

  • Application Fee: $197.00 (GST inclusive).
  • Services Fees: Ordinary Hours pricing range from $42.20 - $55.50. Prices will vary depending the days and hours requested (outside ordinary hours, penalty rates, public holidays in line with the Miscellaneous Award). Speak to a consultant for a quote..
  • Advance Bond Fee: This will be two weeks of full-service fees paid prior to the commencement of the service. This is held as a bond and released at the end of service providing one month's written notice.
  • Payment options: Ezidebit, it is a fortnightly service and fees are incurred pending the type of payment you choose. MYOB facilitated online credit/debit card payment gateway or via direct deposit.
  • Families are liable for the full fee. All fees are paid in advance to cover any changes in the subsidies, Nanny/Educator wages or change of circumstances.

 

Permanent Service

Over 6 months of service required. Placements Solutions can employ for the first 6 months then refer you to the preferred payroll Service; Just Family Payroll Pty Ltd (See below for link).

Permanent Service Fees:

  • Application Fee: $197.00
  • Services Fees: Ordinary Hours pricing range from $42.20 - $55.50. Prices will vary depending the days and hours requested (outside ordinary hours, penalty rates, public holidays in line with the Miscellaneous Award). Speak to a consultant for a quote..
  • Advance Bond Fee: This will be two weeks of full-service fees paid prior to the commencement of the service. This is held as a bond and released at the end of service providing one month's written notice.
  • Payment options: Ezidebit, it is a fortnightly service and fees are incurred pending the type of payment you choose. MYOB facilitated online credit/debit card payment gateway or via direct deposit.
  • Families are liable for the full fee. All fees are paid in advance to cover any changes in the subsidies, Nanny/Educator wages or change of circumstances.

Child Care Subsidy (CCS) Service

Placement Solutions is only the facilitator of the IHC programme where families can access IHC for CCS/ACCS. As a provider we do not have responsibility for, or access to your subsidies. We provide the Nanny/Educator as per your requirements in line with WorkSafe practices, and our agency’s policies. We cannot presume liability for any error, inaccuracy, or miscalculation of your subsidies by Centrelink or any other government software provider.

  • Be registered for a MyGov account and approved for Child Care Subsidy (CCS) for each child requiring care. Your mygov account is your tool to ensure that you are up to date with any changes or notifications regarding your access to IHC – CCS/ACCS. You are responsible for maintaining your activity within this account.  
  • Have had eligibility for In-Home Care (IHC) confirmed by your state's relevant In-Home Care Support Agency, and they have completed your Family Management Plan (FMP).
  • Confirm a Complying Written Agreement (CWA) once Placement Solutions has received your FMP and notified you.
  • Have had paid and understood all relevant fees (see below).
  • Parental contribution means a family contributes to the payment of the relevant sessions of care. According to legislation this contribution is a mandatory requirement of receiving IHC/ACCS/CCS. If the provider (Placement Solutions) is notified of any change to this legislation, either permanent or temporarily, we will notify you accordingly.
  • Be in line with your CCS requirements such as the activity test updates, you are responsible for keeping all child/ren’s immunisation records up to date. If this is not updated in time, subsidies may be compromised, and you will be liable for any subsequent fee that could arise from this occurring. 
  • Any evidence provided for the purposes of approval for an Additional Child Care Subsidy (ACCS) certificate/determination period must be true and correct, and entirely factual of your current circumstances
  • You must inform the Agency if your child attends or is going to attend another form of approved care as you cannot claim the subsidies from both providers for the same times.
  • Bookings means your confirmed sessions of required care for the duration of your contract period. This means each fortnight you are billed for your ongoing booking. Permanent to your ongoing booking will require written notice and may incur cancellation fees.
  • Absences can be claimed when booked care is not used up to the relevant allocation as per the Department of Education, Skills and Employment (DESE). This means that we are still able to facilitate access to subsidies for you during these booked sessions of care, meaning you will only be liable for the relevant parental contribution.
  • If a public holiday falls within what would otherwise be a scheduled booking of care, an absence may be claimed. If you require the session of care to be work, then you will be charged the relevant public holiday rate that your Nanny/Educator is entitled to.
  • Other Penalty rates may apply if sessions of care fall outside of the ordinary hours, relevant to the award the Nanny/Educator is paid. This includes overtime, afternoon, morning, weekend rates and allowances etc…
  • If you require a replacement Nanny/Educator for a booked session or an additional session, please be aware that an alternative may fall under a different classification under their relevant award, and you may incur different session fees.
  • Invoices are presented fortnightly and you are required to pay these according to policy (see invoice for payment date). If not paid on time, late fees may apply (10% of total invoice). If you have queries about anything to do with your invoices or payment you must talk to our finance team (1300 854 624 or email finance@placemensolutions.com.au)
  • Bounced or late payments for your fortnightly service may incur a fee of 10% of the total invoice amount.
  • Third Party payments means an independent organisation that has agreed to pay part, or all of your fees. The funding agreement for this purpose remains between you and the relevant third party. You are responsible for ensuring that all payments are made. You are responsible to ensure that you meet all obligations of your agreement with the third party. Placement Solutions cannot take responsibility for any private funding agreement that has been made. 
  • Cancellation Policy
    • cancellations less than 24 hours’ notice will be billed the full booking; no credits or refunds apply. As above if able to claim an absence subsidy may be applied.
    • cancellations prior to 24 hours’ notice of commencement of the session/s may incur a $60 cancellation fee per shift/per day/per Nanny/Educator/HHM.
  • Late timesheets/hours lodged may incur a late timesheet charge of $25 per incident. Submission of these is the responsibility of you and the Nanny/Educator. This is an official record of your children's sessions of care and the agency requires these to process your subsidies accordingly.
  • You must inform the Agency if your child attends or is going to attend another form of approved care, as you cannot claim the subsidies from both providers for the same times.
  • You agree to Placement Solutions conducting In Home Visits (IHV). This is a DESE mandatory requirement for all families accessing the IHC programme. An IHV is conducted at the start of care, and at any other time that may be deemed necessary.

To find out eligibility criteria for CCS/ACCS please read here

CCS Fees:

  • Application Fee: $197 (GST inclusive). This is non-refundable. Placement Solutions may have the discretion to discount or refund this fee in certain circumstances.
  • Services Fees: Ordinary Hours pricing ranges from $38.50 - $51.60.
  • The current CCS rate is capped at $33.17 per hour. You can check your mygov account for your family’s specific CCS percentage (%). The maximum allowance that the government offers is only up to 85% of this capped rate. The calculation of your subsidy will be $33.17 x your % (e.g. $33.17 x 85% = $28.19) so in this example your returned subsidy would be $28.19 per hour of booked care. Please note that the government guidelines state they can withhold 5% of this subsidy at any time.
  • If requiring hours outside of the ordinary hours, pricing will vary. This will depend on the days and hours requested. Speak to a consultant for your relevant specified quote.
  • Advance Bond Fee: This will be 2 weeks of full-service fees paid prior to the commencement of the service. This is held as a bond and released at the cessation of your family’s service. This is conditional upon you providing one month's written notice to the agency. This can either be applied to any outstanding invoices or refunded in full.
  • Payment options are: Ezidebit, this it is a fortnightly automated service. Ezidebit offers credit card or direct deposit (fees may apply via Ezidebit). MYOB facilitated online credit/debit card payment gateway this is available via your invoice (fees are applied to your invoice). Direct Deposit (EFT) this is a free service.
  • Families are liable for the total cost of care. All fees are to be paid on time. In the event that subsidies are not paid to Placement Solutions by the government within the relevant billing cycle, you may be required to the pay the full cost of care, in order that your Nanny/Educator can be paid.
  • Placement Solutions reserves the right to outsource the collection of any payments, where they see fit.

CCS Subsidies:

  • Where a family is eligible and accessing Child Care Subsidy Placement Solutions will facilitate the transaction of these subsidies. The subsidy will be allocated to your account each fortnight and you will be charged the stipulated parental contribution.
  • Please note that Placement Solutions is a full-fee service and only facilitate the Government Child Care Subsidy program. Placement Solutions is not liable to cover these subsidy payments for you. 
  • If the subsidy has not been received by Placement Solutions (from the Department of Education, Skills and Employment) for the fortnight you will be charged the full fee for service.

 

Additional Child Care Subsidy (ACCS) Service

Placement Solutions is only the facilitator of the IHC programme where families can access IHC for CCS/ACCS. As a provider we do not have responsibility for, or access to your subsidies. We provide the Nanny/Educator as per your requirements in line with WorkSafe practices, and our agency’s policies. We cannot presume liability for any error, inaccuracy, or miscalculation of your subsidies by Centrelink or any other government software provider.

  • Be registered for a MyGov account and approved for Child Care Subsidy (CCS) for each child requiring care. Your mygov account is your tool to ensure that you are up to date with any changes or notifications regarding your access to IHC – CCS/ACCS. You are responsible for maintaining your activity within this account.  
  • Have had eligibility for In-Home Care (IHC) confirmed by your state's relevant In-Home Care Support Agency, and they have completed your Family Management Plan (FMP).
  • Confirm a Complying Written Agreement (CWA) once Placement Solutions has received your FMP and notified you.
  • Have had paid and understood all relevant fees (see below).
  • Parental contribution means a family contributes to the payment of the relevant sessions of care. According to legislation this contribution is a mandatory requirement of receiving IHC/ACCS/CCS. If the provider (Placement Solutions) is notified of any change to this legislation, either permanent or temporarily, we will notify you accordingly.
  • Be in line with your CCS requirements such as the activity test updates, you are responsible for keeping all child/ren’s immunisation records up to date. If this is not updated in time, subsidies may be compromised, and you will be liable for any subsequent fee that could arise from this occurring. 
  • Any evidence provided for the purposes of approval for an Additional Child Care Subsidy (ACCS) certificate/determination period must be true and correct, and entirely factual of your current circumstances
  • You must inform the Agency if your child attends or is going to attend another form of approved care as you cannot claim the subsidies from both providers for the same times.
  • Bookings means your confirmed sessions of required care for the duration of your contract period. This means each fortnight you are billed for your ongoing booking. Permanent to your ongoing booking will require written notice and may incur cancellation fees.
  • Absences can be claimed when booked care is not used up to the relevant allocation as per the Department of Education, Skills and Employment (DESE). This means that we are still able to facilitate access to subsidies for you during these booked sessions of care, meaning you will only be liable for the relevant parental contribution.
  • If a public holiday falls within what would otherwise be a scheduled booking of care, an absence may be claimed. If you require the session of care to be work, then you will be charged the relevant public holiday rate that your Nanny/Educator is entitled to.
  • Other Penalty rates may apply if sessions of care fall outside of the ordinary hours, relevant to the award the Nanny/Educator is paid. This includes overtime, afternoon, morning, weekend rates and allowances etc…
  • If you require a replacement Nanny/Educator for a booked session or an additional session, please be aware that an alternative may fall under a different classification under their relevant award, and you may incur different session fees.
  • Invoices are presented fortnightly and you are required to pay these according to policy (see invoice for payment date). If not paid on time, late fees may apply (10% of total invoice). If you have queries about anything to do with your invoices or payment you must talk to our finance team (1300 854 624 or email finance@placemensolutions.com.au)
  • Bounced or late payments for your fortnightly service may incur a fee of 10% of the total invoice amount.
  • Third Party payments means an independent organisation that has agreed to pay part, or all of your fees. The funding agreement for this purpose remains between you and the relevant third party. You are responsible for ensuring that all payments are made. You are responsible to ensure that you meet all obligations of your agreement with the third party. Placement Solutions cannot take responsibility for any private funding agreement that has been made. 
  • Cancellation Policy
    • cancellations less than 24 hours’ notice will be billed the full booking; no credits or refunds apply. As above if able to claim an absence subsidy may be applied.
    • cancellations prior to 24 hours’ notice of commencement of the session/s may incur a $60 cancellation fee per shift/per day/per Nanny/Educator/HHM.
  • Late timesheets/hours lodged may incur a late timesheet charge of $25 per incident. Submission of these is the responsibility of you and the Nanny/Educator. This is an official record of your children's sessions of care and the agency requires these to process your subsidies accordingly.
  • You must inform the Agency if your child attends or is going to attend another form of approved care, as you cannot claim the subsidies from both providers for the same times.
  • You agree to Placement Solutions conducting In Home Visits (IHV). This is a DESE mandatory requirement for all families accessing the IHC programme. An IHV is conducted at the start of care, and at any other time that may be deemed necessary.

ACCS Fees:

  • Application Fee: $197 (GST inclusive). This is non-refundable. Placement Solutions may have the discretion to discount or refund this fee in certain circumstances.
  • Services Fees: Ordinary Hours pricing ranges from $40.00 - $45.50.
  • Current ACCS capped rate is $39.80 per hour, this is what you can expect to have applied to each hour of approved care. Please note that the government guidelines state they can withhold 5% of this subsidy at any time.
  • If requiring hours outside of the ordinary hours, pricing will vary. This will depend on the days and hours requested. Speak to a consultant for your relevant specified quote.
  • Advance Bond Fee: This will be one week of full-service fees paid prior to the commencement of the service. This is held as a bond and released at the cessation of your family’s service. This is conditional upon you providing one month's written notice to the agency. This can either be applied to any outstanding invoices or refunded in full.
  • Payment options are: Ezidebit, this it is a fortnightly automated service. Ezidebit offers credit card or direct deposit (fees may apply via Ezidebit). MYOB facilitated online credit/debit card payment gateway this is available via your invoice (fees are applied to your invoice). Direct Deposit (EFT) this is a free service.
  • Families are liable for the total cost of care. All fees are to be paid on time. In the event that subsidies are not paid to Placement Solutions by the government within the relevant billing cycle, you may be required to the pay the full cost of care, in order that your Nanny/Educator can be paid.
  • Placement Solutions reserves the right to outsource the collection of any payments, where they see fit.

ACCS Subsidies:

  • Where a family is eligible and accessing Additional Child Care Subsidy Placement Solutions will facilitate the transaction of these subsidies. The subsidy will be allocated to your account each fortnight and you will be charged the stipulated parental contribution.
  • Please note that Placement Solutions is a full-fee service and only facilitate the Government Additional Child Care Subsidy program. Placement Solutions is not liable to cover these subsidy payments for you. 
  • If the subsidy has not been received by Placement Solutions (from the Department of Education, Skills and Employment) for the fortnight you will be charged the full fee for service.
  •  

Recruitment Service

We find you a Nanny/Educator and you pay us a recruitment/placement fee.

Recruitment Service Fees:

  • Application Fee: $197.00 (GST inclusive)
  • Recruitment Fee: This is 12.5% of the Nanny/Educator annual salary (including Superannuation)
  • Payment options: Ezidebit, it is a fortnightly service and fees are incurred pending the type of payment you choose. MYOB facilitated online credit/debit card payment gateway or via direct deposit.

 

Payroll Services

A done-for-you, employ your own Nanny/Educator and we do the payroll for you option.

Go to www.justfamilypayroll.com.au

 

NDIS Service

Permanent Service Fees:

Permanent Service Fees:

  • Application Fee: $197.00
  • Services Fees: Ordinary Hours pricing range from $53.50. Prices will vary depending the days and hours requested in line with the NDIS price guidelines. Speak to a consultant for a quote.
  • Providing a letter of confirmation of approved funds for booked services.
  • In home visit is required.
  • Payment options: Ezidebit, it is a fortnightly service and fees are incurred pending the type of payment you choose. MYOB facilitated online credit/debit card payment gateway or via direct deposit.
  • Participants are liable for the full fee.

*Disclaimer – PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE.

BY ACCEPTING OUR TERMS AND CONDITIONS YOU ARE BOUND TO ALL CONTRACTUAL REQUIREMENTS. CONTRACT WILL BE MADE NULL AND VOID IF THERE IS A FAILURE TO PAY ON TIME. CREDIT CARD DETAILS MUST BE PROVIDED FOR PAYMENT AS ALL FEES ARE PAID THIS WAY IN ORDER TO GUARANTEE CARER SERVICE. THOSE ASKING FOR HOUSEWORK WILL BE BILLED FOR IT IN THE FIRST INSTANCE AND THEN CARE WILL CEASE.