Terms & Conditions of Services

Nanny/Educators

The process of finding the right Nanny/Educator starts with you providing us with an application form. From this, we can work with you to find the right Nanny/Educator for your family.

  • All our Nanny/Educators are employed by Placement Solutions, so you can rest assured you have a screened and experienced person caring for your child/ren. They will have:
    • A minimum of 3 years childcare experience
    • Working with Children’s Check
    • Ideally completed or currently working towards a Certificate III in Children's Services (as a minimum)
    • Level 2 First Aid and CPR
    • Child Protection Accredited Training
  • Our Nanny/Educators can work up to 10 hours per shift. The preferred minimum shift is 6 hours. If you need more or less than these hours please contact us, we can arrange some alternative options for you.
  • Our aim is to place the right Nanny/Educator with you the first time. Different services will have different placement processes please talk to our consultants about your service.
  • Our Nanny/Educators will provide activity plans that are age and developmentally based. Our Nanny/Educators continue to upskill each by attending professional development sessions.
  • Our Nanny/Educators and Families agree to daily handovers of 10 mins in the AM & PM and a weekly notated meeting.
  • Our Nanny/Educators have a duty of care to your child/ren so to make sure they can do this, general household duties are prohibited. The Nanny/Educator can do child-related tasks only if the child/ren is/are asleep or assisting in an educational way.

 

In-Home Care (IHC) Service

Under this banner, we have various types of service:

  • Recruitment Service: we find you a Nanny/Educator and you pay us a recruitment/placement fee, equal to 10% of the Nanny/Educator's annual salary
  • Casual Service: on-call service for 4-6 plus hours
  • Temporary Service: between 1-6 months of service required
  • Permanent Service: over 6 months of service required
  • Payroll Service: a done-for-you, employ your own Nanny/Educator option. Go to: www.justfamilypayroll.com.au

These terms and conditions apply to the detailed description of our service offering provided in the Placement Solutions document “Client In-Home Care Information Booklet”.

We reserve the right to review and change the conditions of the contract every 6 months. Any changes will be notified 7 days prior in writing.

 

Family obligations (all services)

  • All bookings are final.
  • Pending the service type, you choose you may be contracted to set hours per fortnight and billed accordingly. All changed must be made in writing with at least 7 days’ notice.
  • Booked ‘contracted’ hours are billed for 52 weeks per year or length of the contract period.
  • You are liable for all service fees associated with the service you choose. All fees are non-refundable.
  • All communications, intellectual property and staffing provided to you is owned/employed by Placement Solutions and you are prohibited to use, pass on or poach.
  • You are responsible for the logging of timesheets along with the Nanny/Educator. All information must be correct and approved to ensure there is no fraudulent activity.
  • We have full professional indemnity public liability & Work Cover & insurance for all our employed Nanny/Educators. It is your responsibility to take out the appropriate insurances in your home; such as home and contents and car insurance where the Nanny/Educator is using the equipment.
  • You are responsible to maintain a safe working environment for our employee's
  • Any parties who continue on with private arrangements of care after our service period has ended or poach our employees to another service, you will be billed a 12.5% recruitment fee (including Superannuation). 
  • Hours used that are more than 38 hours per week will incur penalty rates. Hours that are outside of the award/s ordinary hours will incur penalty rates.
  • Cancellation Policy
    • cancellations less than 24 hours notice will be billed the full booking, no credits or refunds apply
    • cancellations prior to 24 hours notice of commencement will incur a $60 cancellation fee per shift/per day/per Nanny/Educator/HHM.
  • Late timesheets/hours lodged will incur a late timesheet charge of $25 per incident
  • Bounced or late payments will incur a charge of $25 per incident.

 

Child Care Subsidy (CCS) Service

CCS Service:

Families accessing this service must have:

  • Registered a MyGov account and confirm who the registered parent is
  • Have their Family Management Plan (FMP) completed by the In-Home Care Support Agency Victoria (IHCSAV)
  • Have confirmed a Complying Written Agreement (CWA) with Placement Solutions via your MyGov account.
  • Paid all upfront fees.

To find out eligibility criteria for CCS/ACCS please read here

  • You are required to keep your child/ren’s immunizations records up to date if you are accessing the CCS/ACCS services. If this is not kept up to date, you are liable to pay the full service fees
  • You must inform the Agency if your child attends or is going to attend another form of approved care, as you cannot claim the subsidies from both providers for the same times
  • You agree to Placement Solutions conducting In Home Visits.

CCS Fees:

  • Application Fee: $197 (GST inclusive)
  • Services Fees: Ordinary Hours pricing range from $39.15 - $51.00. Prices will vary depending the days and hours requested (outside ordinary hours, penalty rates, public holidays in line with the Children's Services Award 2010). Speak to a consultant for a quote.
  • Advance Bond Fee: This will be two weeks of full-service fees paid prior to the commencement of the service. This is held as a bond and released at the end of service providing one month's written notice.
  • Payment options: Ezidebit, it is a fortnightly service and fees are incurred pending the type of payment you choose. MYOB facilitated online credit/debit card payment gateway or via direct deposit.
  • Families are liable for the full fee. All fees are paid in advance to cover any changes in the subsidies, Nanny/Educator wages or change of circumstances.

CCS Subsidies:

  • Where a family is eligible and accessing Child Care Subsidy, Placement Solutions will facilitate the transaction of these subsidies.
  • The subsidy will be allocated to your account each fortnight and you will be direct debited the gap payment.
  • Please note that Placement Solutions is a full-fee service and only facilitate the Government Child Care Subsidy program. Placement Solutions is not liable to cover these Subsidy payments for you. 
  • If the subsidy has not been received by Placement Solutions (from the Department of Human Services) for the fortnight, you will be direct debited the full fee for service.

 

Additional Child Care Subsidy (ACCS) Service

ACCS Service:

Families accessing this service must have

  • Registered a MyGov account.
  • Had eligibility for ACCS confirmed by In-Home Care Support Agency Victoria (IHCSAV)
  • Confirmed a Complying Written Agreement (CWA) with Placement Solutions
  • Paid all upfront fees
  • You are required to keep your child/ren’s immunizations records up to date if you are accessing the CCS/ACCS services. If this falls off, you are liable for full fees. 
  • You must inform the Agency if your child attends or is going to attend another form of approved care as you cannot claim the subsidies from both providers for the same times.

To find out eligibility criteria for CCS/ACCS please read (add link)

ACCS Fees:

  • Application Fee: $197 (GST inclusive)
  • Services Fees: Ordinary Hours pricing ranges from $42.50 - $45.50. Prices will vary depending the days and hours requested (outside ordinary hours, penalty rates, public holidays in line with the Children's Services Award 2010). Speak to a consultant for a quote.
  • Advance Bond Fee: This will be one week of full-service fees paid prior to the commencement of the service. This is held as a bond and released at the end of service providing one month's written notice.
  • Payment options: Ezidebit, it is a fortnightly service and fees are incurred pending the type of payment you choose. MYOB facilitated online credit/debit card payment gateway or via direct deposit.
  • Families are liable for the full fee. All fees are paid in advance to cover any changes in the subsidies, Nanny/Educator wages or change of circumstances.

ACCS Subsidies:

  • Where a family is eligible and accessing Additional Child Care Subsidy Placement Solutions will facilitate the transaction of these subsidies. The subsidy will be allocated to your account each fortnight and you will be direct-debited the gap payment.
  • Please note that Placement Solutions is a full-fee service and only facilitate the Government Additional Child Care Subsidy program. Placement Solutions is not liable to cover these Subsidy payments for you. 
  • If the subsidy has not been received by Placement Solutions (from the Department of Human Services) for the fortnight you will be direct-debited the full fee for service.

Recruitment Service

We find you a Nanny/Educator and you pay us a recruitment/placement fee.

Recruitment Service Fees:

  • Application Fee: $197.00 (GST inclusive)
  • Recruitment Fee: This is 12.5% of the Nanny/Educator annual salary (including Superannuation)
  • Payment options: Ezidebit, it is a fortnightly service and fees are incurred pending the type of payment you choose. MYOB facilitated online credit/debit card payment gateway or via direct deposit.

Casual Service

On-call service for 4-6 + hours.

Casual Service Fees:

  • Application Fee: $49.25 (GST inclusive) per booking.
  • Services Fees: Ordinary Hours pricing range from $42.20 - $49.90. Prices will vary depending the days and hours requested (outside ordinary hours, penalty rates, public holidays in line with the Miscellaneous Award). Speak to a consultant for a quote.
  • Direct Debit Service: This is via Ezidebit. Processed prior to placement commencement
  • Families are liable for the full fee
  • All fees are paid in advance.

Temporary Service

Between 1-6 months of service required.

Temporary Service Fees:

  • Application Fee: $197.00 (GST inclusive).
  • Services Fees: Ordinary Hours pricing range from $42.20 - $49.90. Prices will vary depending the days and hours requested (outside ordinary hours, penalty rates, public holidays in line with the Miscellaneous Award). Speak to a consultant for a quote..
  • Advance Bond Fee: This will be two weeks of full-service fees paid prior to the commencement of the service. This is held as a bond and released at the end of service providing one month's written notice.
  • Payment options: Ezidebit, it is a fortnightly service and fees are incurred pending the type of payment you choose. MYOB facilitated online credit/debit card payment gateway or via direct deposit.
  • Families are liable for the full fee. All fees are paid in advance to cover any changes in the subsidies, Nanny/Educator wages or change of circumstances.

 

Permanent Service

Over 6 months of service required. Placements Solutions can employ for the first 6 months then refer you to the preferred payroll Service; Just Family Payroll Pty Ltd (See below for link).

Permanent Service Fees:

  • Application Fee: $197.00
  • Services Fees: Ordinary Hours pricing range from $42.20 - $49.90. Prices will vary depending the days and hours requested (outside ordinary hours, penalty rates, public holidays in line with the Miscellaneous Award). Speak to a consultant for a quote..
  • Advance Bond Fee: This will be two weeks of full-service fees paid prior to the commencement of the service. This is held as a bond and released at the end of service providing one month's written notice.
  • Payment options: Ezidebit, it is a fortnightly service and fees are incurred pending the type of payment you choose. MYOB facilitated online credit/debit card payment gateway or via direct deposit.
  • Families are liable for the full fee. All fees are paid in advance to cover any changes in the subsidies, Nanny/Educator wages or change of circumstances.

 

Payroll Services

A done-for-you, employ your own Nanny/Educator and we do the payroll for you option.

Go to www.justfamilypayroll.com.au

 

NDIS Service

Permanent Service Fees:

Permanent Service Fees:

  • Application Fee: $197.00
  • Services Fees: Ordinary Hours pricing range from $53.50. Prices will vary depending the days and hours requested in line with the NDIS price guidelines. Speak to a consultant for a quote.
  • Providing a letter of confirmation of approved funds for booked services.
  • In home visit is required.
  • Payment options: Ezidebit, it is a fortnightly service and fees are incurred pending the type of payment you choose. MYOB facilitated online credit/debit card payment gateway or via direct deposit.
  • Participants are liable for the full fee.

*Disclaimer – PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE.

BY ACCEPTING OUR TERMS AND CONDITIONS YOU ARE BOUND TO ALL CONTRACTUAL REQUIREMENTS. CONTRACT WILL BE MADE NULL AND VOID IF THERE IS A FAILURE TO PAY ON TIME. CREDIT CARD DETAILS MUST BE PROVIDED FOR PAYMENT AS ALL FEES ARE PAID THIS WAY IN ORDER TO GUARANTEE CARER SERVICE. THOSE ASKING FOR HOUSEWORK WILL BE BILLED FOR IT IN THE FIRST INSTANCE AND THEN CARE WILL CEASE.